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(866) 367-7845 Toll Free   Tallahassee, Florida
Returns
You have 48 hours from delivery to send an e-mail to Jim of your intent to return. We will reply with shipping instructions. You will be responsible for all shipping charges. Credit card will be refunded less 10% and shipping charges upon inspection of the returned rug and it is found to be in acceptable condition.

Security
The HomeRugsDirect.com shopping cart is hosted on a secure (encrypted) server. Your credit card information is safe. We make every effort possible to make sure that you can shop without worry.  If you are still uncomfortable entering your credit card information, call me or e-mail me with the best time for me to call you.

Colors
If you have ever seen a magazine ad or catalog for something and then seen the actual product in person, you know how different the colors can be.   That's just the nature of photography and printing.   Images presented on the Internet are no different.  

Everyone's monitor is different and everyone sees colors differently. So how do you know that the colors you see on your screen are the actual colors of the rug? Well, the best way is to make sure your monitor is set on Hi-Color (16 bit) or True Color (24 or 32 bit).

Do this by clicking on the start button (down there at the bottom left). Go to Settings and then to Control Panel. Once the control panel is open, click on the Display button. Once the Display screen is open click on the Settings tab at the top. In the lower middle of the screen you will see a box on the left that says "colors". Click on the drop down menu and select Hi-Color from the list.

You may have to restart your computer for the new settings to take effect. Even in Hi-Color or True-Color modes the monitor's Brightness and Contrast settings can change the colors dramatically.

Then back to the most important part. . .it's always best to actually see a rug in person to judge colors and quality.  Even if it's a different size or a different pattern from the same collection, you'll feel better with the results.

Monitor Resolution
While you're in the Display control panel setting mentioned above, you might want to test your monitor resolution at 800 x 600. More and more web sites (this one included) are being designed with this resolution in mind.

To Use Another Browser with AOL
You probably have Internet Explorer (IE) already installed on your computer (most come with it already there). It has an icon with an "e".   So, start by minimizing your AOL browser.   To do that, click on the small "minus" at the upper right.   Then click on the "e" to start IE.   When IE is loaded, you can type in the internet address you are looking for in the "Location" or "Address" area, which can be found just above the web page area.   This procedure also applies to using Netscape. It's just a different icon.

Your Privacy
Simply put, we will not share information about you with anyone else without your specific permission, unless required by law.  

See our on-line rug collection.

Page updated 1/3/05